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service process

April 9, 2013, 11:54 pm
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Hi

 

All I am New to SAP CRM, Can any one tell me the service process in SAP CRM.

Actually where it will start and how it will end.

if you provide the interaction center related service scenario that would be the best one for me.

 

And please guide me about warranty determination,and what are all the  customization settings required for warranty what are all the steps we need to follow.

 

Please provide the service contract determination and what are all the customization settings required for this contract determination. Please let me know as early as possible.

 

Guys if you provide above Scenarios  Step by step in detail with screen shots the would be a grate help for me.

 

please i am requesting you all experts.

 

Regards

AP

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Errors CRM Service Order - ECC CO posting

December 17, 2009, 8:19 am
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We have created a SAP CRM Service Order ( Copy of SRVO) transaction in CRM 7.0, on release of the service order we are getting the following error .

 

 

An error occurred in system ZDEY240 during account assignment

Message no. CRM_ORDER_MISC 060

Diagnosis

Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.

Transfer Log

u2022     Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)

u2022     Profit center for CRM integration not found (Notification E KECRMPCA 001)

u2022     Error occurred during determination of profit center (Notification E IAOM 039)

u2022     Error occurred during creation of internal order (Notification E IAOM 018)

 

 

If any one has a good idea on how to resolve this please let us know.

 

 

Posted by Piyush Gandhi

Mobile : 7176505770

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How to service external equipment/machinery

June 1, 2013, 1:50 am
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Hello experts,

 

How do we go about a requirement where:

1. We need to service incoming customers for equipment/machinery that was not sold by our company

2. We also need to carry out billing in ECC for the used spare parts(already in Material Master) + services carried out on the machinery.

 

We have a service center where anyone can avail services for power equipments. I was thinking of creating an IBASE in CRM on receiving a turbine for example, but will that replicate to ECC with an assigned cost center to settle the service order cost ?

 

Help please. Thanks.

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CRM Authorization /Security concept

May 18, 2009, 7:44 am
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Hi,

 

Can any one please explain me about the authorization concept in CRM its different from R/3. Can you please help me in providing a document.

 

Like Creating BP,Creating Profiles, Creating Regions,mapping roles with Business roles and all the stuffs of authorization.

 

Thanks

Arun

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CRM Service Request BUS2000223 and Multilevel Categorization

June 25, 2009, 10:06 am
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Hi All,

 

Do you know if is possible to use the Multilevel Categorization Schema with the CRM Service Request? And How it is possible to associate the Service Request Transaction to the Subject Profile of your Categorization Schema?

 

With the Service ticket (where the Leading Transaction Category is BUS2000116) you can link the Subject Profile in the Customizing header of the transaction, but with the Service Request (where the Leading Transaction Category is BUS2000223) you can't! There is not the field Subject Profile.

 

Any suggestions?

 

Thanks in advance.

 

BR,

Andrea.

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Mail Body while triggering SMART FORM MAIL in Action profile

August 27, 2012, 10:16 pm
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Hi All,

 

I am triggering smart forms via action profile , smart forms are getting triggered fine and are getting attached in the mail as PDF's however I am not getting a place where in I can assign any mail form or mail template which can be send as a mail body when ever the smart form gets triggered.

 

Regards,

AB

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How to service external equipment/machinery

June 1, 2013, 1:50 am
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Hello experts,

 

How do we go about a requirement where:

1. We need to service incoming customers for equipment/machinery that was not sold by our company

2. We also need to carry out billing in ECC for the used spare parts(already in Material Master) + services carried out on the machinery.

 

We have a service center where anyone can avail services for power equipments. I was thinking of creating an IBASE in CRM on receiving a turbine for example, but will that replicate to ECC with an assigned cost center to settle the service order cost ?

 

Help please. Thanks.

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Brief about sales cycle in sap crm

January 8, 2013, 10:27 am
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Hi Experts,

 

please share a detailed document of sales cycle in sap crm...

 

it would a great help

 

Thanks and Regards,

Venkat

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Change log for CRM service orders

May 4, 2010, 2:14 am
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Hello Experts,

 

  Is there anybody who can help me to get change logs for CRM service order. My requirement is to find the changes in Net value field at header when basic price is changed at item level in the transaction field service order. I'm looking for change history document which gives old net value & new net value with changed date.

Your early reply is appreciated.

 

Regards

Devika.S

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Knowledge article transaction type under Z-role

October 3, 2011, 8:13 am
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Hi gurus!

 

I've faced a problem with Knowledge article transaction type in WEB UI. I have a Z-business role and i'm not able to create Knowledge articles of any type under it. In SERVICEPRO role after clicking on creation link of Knowledge article a dialog window appears, where I can choose between simple Knoledge article and Knowledge article template. But if I try to do the same thing under my Z-role the message with text appears:

"Diagnosis

No transaction type is available when creating a transaction. This can be due to the following reasons:

 

No transaction type is available according to Customizing

The user has no authorization for the transaction type

System Response

It is not possible to create the transaction.

 

Procedure

Make sure that:

 

The transaction type is set up in Customizing

The user has authorization for the transaction type"

 

It seems to me, I have all authorizations, since I can create articles under SERVICEPRO role. So it looks like the problem is in my Z-business role. That Z-role is not an Interaction Center business role.

What I've already checked:

- Logical links in both roles are the same.

- Business transactions types KNAR and KNAT are active.

- To be completely sure about authorization aspect, I asked our basis admin to give me SAP_ALL and SAP_NEW pfcg-roles.

 

What else need I check? Any suggestions?

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Error in system Q2DCLNT504 while copying the document

February 4, 2013, 4:01 am
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Dear Experts,

                      This afternoon when i was testing the resource procurement scenario (in SAP CRM), I encountered an error which read as follows :

 

Error in system Q2DCLNT504 while copying the document

 

Message no. CRM_ORDER_MISC 020

 

Diagnosis

 

Errors occurred while transferring the document into another
system. To view the error messages, see the enclosed log.

 

Transmission log

  • No instance of object type PurchaseRequisition has been created. External
    reference: (Notification E BAPI 001)

 

  • Item category D can only be used with account assignment category
    (Notification E ME 017)

 

I encountered this error when i added an item in the Standard Service Order .Please help me out in tackling this issue. This error has become a night mare for me now .

 

Thanks & regards,

Anand .

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Regarding Relationship Tab in CRM Service Request

June 6, 2013, 6:42 am
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Hello All,

What is the relevance of the the relationship tab in the service request (screen shot attached below) and what backend configurations are involved to configure the related problem related request for change and the related knowledge article.

 

Untitled.png.95.png

 

Kind Regards

Atul

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Error in system EFPCLNT700 while copying the document

June 10, 2013, 11:48 pm
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Hello all,

 

After saving the service confirmation i'm getting the below error as.

 

Error in system EFPCLNT700 while copying the document

Message no. CRM_ORDER_MISC 020

Diagnosis

Errors occurred while transferring the document into another system. To view the error messages, see the enclosed log.

Transmission log

  • I::000 (Notification E 000)
  • I::000 (Notification I 000)
  • I::000 (Notification I 000)

 

 

 

 

Thanks,

Anand

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Queries on Creating Warranty Products in SAP CRM

April 19, 2012, 12:54 am
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Hello All,

I have ECC as my backend system where all my materials are getting created and sold to customer's however when the customer complains  we need to map this requirement in SAP CRM where we need to capture customer complaints in SAP CRM. I understand this needs to be mapped in the CRM Service process.

 

I have some basic questions with regards to my above scenario?

 

1) I am creating a  warranty material in commpr01 what is the significance of date profile while creating the warranty material?

 

2) Do I need to download all of the materials created in ECC to CRM and if yes then how do I link this product to my CRM Warranty Material?

 

3) What are install base or objects, do I need to configure them in SAP CRM or they form part of master data?

 

4) I did try to read about warranty products and there it says that I need to assign my warranty material to install base? How do I assign my warranty material created to install base or object? Answer's with ex. will be appreciated

 

5) How many CRM warranty materials do I need to create in my system assuming I have 1000 ECC materials and if all of them have a  warranty period for 2 years do I need to create 1000 Warranty materials in my CRM system?

 

6) Do I need to maintain Serial Number Profiles for my ECC materials and do I need to maintain these materials as equipments? if I do not maintain serial number profiles and equipments then would the linking to warranty material created in CRM be difficult?

 

7) When creating the service order in SAP CRM, do I need to enter the CRM warranty material or the ECC material created in ECC?

 

Kind Regards

Atul

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Trigerring Warranty Id Block for Complaint Transaction

June 12, 2013, 5:14 am
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Dear All,

 

The scenario is to capture if the relevant product or its component is in warranty or out of warranty when creating  the complaint transaction in sap.

If the product is in warranty then a warranty order would be created however if the product is not in warranty then from the complaint transaction  a service request would be triggered, I have made the following settings to determine warranty at complaint transaction level, however the same is not getting triggered.

 

a) Defined the warranty profile check and assigned the same to the transaction complaint under the following node

CRM- Transactions-Settings for Complaints- Define Profile for Warranty Check.

Untitled.png.10.png

I have assigned the profile Standard Warranty check to my transaction complaint

Untitled.png.60.png

When I enter my component number through the install base the system triggers the install base and the product id however the warranty does not get determined.

 

Untitled.png.50.png

However with the same settings as mentioned above the system triggers the warranty in my service order attaching screen shots.

Untitled.png.90.png

Please advice how this warranty can be triggered in complaint transaction?

 

Kind Regards

Atul

 

 

 

 

 

 

 

 

 

 

 

 

 

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Difference b/w Service Request & Incident?

December 4, 2012, 3:03 am
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Hi Experts,

 

Would you please explain me what is the difference between Service Request(SRVR) and Incident(ITIN)?

In which situation, these two documents are used? 

I am confused as both these transaction types have the same leading transaction categories and business transaction categories.

 

Please clarify my confusion with your inputs with a good example.

 

Awaiting for your response.

 

Regards

Maddy

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Extraction of notes against a customer

June 11, 2013, 4:41 am
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Hi experts,

 

I have come across a requirement where we have to develop a report to fecth notes of customer for a BP.

 

Extract all notes against a customer from a query, complaint, task, opportunity, quotation and contracts.( relations

·     The report will extract all notes from a query, complaint and tasks in the system.

·      Once the report has finished running, the output will be stored in SAP application server and the agent will be given a prompt to download the file onto his local desktop.

Cacan some help me on this how to achieve this funcionality.?

 

ThThanks in advance!!!

ReRegards,

ViVinod

V

V

 

Message was edited by: Andrei Vishnevsky

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Response Date Based upon Impact

June 10, 2013, 1:11 pm
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Dear All,

 

We have a requirement where the "response by " date type needs to be filled based up on "Impact" values in Service request. I,e if impact is very High , "response by" should be within  2 hours from Service request Start date. How can we achieve this ,we don't have categorization in place. can we achieve this via response profile (should consider holiday) or via core date management with date rules?

 

. Also in standard Service Request txn , " Request Date " date type is not editable nor its calculated automatically based up on date rule Today(all standard configuration)

 

Warm Regards,

Sweta.

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Change log for CRM service orders

May 4, 2010, 2:14 am
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Hello Experts,

 

  Is there anybody who can help me to get change logs for CRM service order. My requirement is to find the changes in Net value field at header when basic price is changed at item level in the transaction field service order. I'm looking for change history document which gives old net value & new net value with changed date.

Your early reply is appreciated.

 

Regards

Devika.S

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CRM Service Request BUS2000223 and Multilevel Categorization

June 25, 2009, 10:06 am
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Hi All,

 

Do you know if is possible to use the Multilevel Categorization Schema with the CRM Service Request? And How it is possible to associate the Service Request Transaction to the Subject Profile of your Categorization Schema?

 

With the Service ticket (where the Leading Transaction Category is BUS2000116) you can link the Subject Profile in the Customizing header of the transaction, but with the Service Request (where the Leading Transaction Category is BUS2000223) you can't! There is not the field Subject Profile.

 

Any suggestions?

 

Thanks in advance.

 

BR,

Andrea.

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